Help Center
Common questions about buying, selling, and using GETX. Can't find your answer? Contact us.
How does escrow work?
When you pay for a listing, your money is held securely by GETX — the seller cannot access it yet. Once you confirm you received the item, we release the funds to the seller. If there's a problem, open a dispute before confirming and we step in to resolve it.
How do I pay?
GETX supports UPI and Razorpay for INR payments, and crypto (USDT, BTC, ETH) via CoinGate. You choose your preferred method at checkout. Razorpay covers most Indian debit/credit cards and net banking as well.
What happens if the seller doesn't deliver?
Open a dispute from your orders page. Our AI Dispute Judge reviews the evidence (chat messages, delivery screenshots). If the seller can't prove delivery, you get a full refund. Disputes are usually resolved within 24–48 hours.
How long until I receive my item?
Instant delivery listings are fulfilled within minutes — the seller provides account details or item codes automatically after payment. Manual delivery listings have a window agreed at listing time, typically 1–24 hours.
How do I become a seller?
Click "Start selling" in the header, create your account, and apply for the seller role. You'll complete a quick profile setup and KYC verification before your listings go live.
How do I withdraw my earnings?
Go to your Seller Wallet in the dashboard and request a withdrawal. The minimum is $5. Funds are paid via UPI or crypto, usually within 1–3 business days after KYC approval.
Is my account and payment information safe?
Yes. Passwords are bcrypt-hashed, we never store card numbers, and all API traffic is TLS-encrypted. KYC documents are stored in a private encrypted bucket. We use Cloudflare for DDoS protection and Turnstile for bot prevention.
Still need help?
Email us at support@getx.live or join the GETX Discord for community support.