Privacy Policy
Last updated: June 2026
What We Collect
We collect information you provide when registering (name, email address, password hash) and information generated by your activity on the platform (listings, orders, messages). For payment verification we collect the metadata required by our payment processors — we never store full card numbers, CVVs, or raw crypto wallet keys.
How We Use It
Your data is used to operate the marketplace (process orders, manage escrow, deliver items), prevent fraud, send transactional notifications (order updates, dispute outcomes), and improve the platform. We do not sell your personal data to third parties or use it for targeted advertising.
Cookies
We use strictly necessary session cookies to keep you logged in and to protect against CSRF attacks. We do not use third-party advertising cookies. Analytics are server-side only and do not require a cookie consent banner.
Third-Party Processors
We share the minimum data required with these processors to operate the platform: Razorpay and CoinGate (payment processing), Cloudflare (DDoS protection, Turnstile bot detection), Neon and Vercel (database and hosting infrastructure). Each processor has their own privacy policy and is contractually bound to handle your data securely.
Your Rights
Under the Indian IT Act 2000 and PDPB framework you have the right to access the personal data we hold about you, correct inaccuracies, and request deletion of your account and associated data. To exercise these rights, email support@getx.live. We will respond within 30 days.
Data Retention
We retain your account data for as long as your account is active. Transaction records (orders, ledger entries) are retained for 7 years to comply with financial regulations. KYC documents are stored in an encrypted private bucket and accessed only when required for dispute resolution or regulatory compliance.
Contact
Privacy questions? Contact our data team at support@getx.live with the subject line "Privacy Request". GETX · getx.live