Refund Policy
Most disputes resolve in your favour automatically — escrow is the default. Here are the specific cases and what happens in each.
Last updated: 2026-05-10
Refund cases
Buyer cancels before delivery
If the seller has not yet marked the order as delivered, the buyer can cancel any time and the full amount (including the buyer fee) is refunded.
Seller fails to deliver
If the seller does not deliver within the agreed timeline, the buyer can open a dispute. If we confirm non-delivery, the buyer is fully refunded and the seller is penalised.
Account recovered after sale
If a sold account is recovered by the original seller, we refund the buyer in full and the seller is permanently banned with all pending payouts forfeited.
Item materially different from listing
If what was delivered is partially different from the listing — wrong region, missing items, lower stats — admin may issue a partial refund proportional to the difference.
After auto-release
Once the 3-day auto-release window passes without a dispute being opened, the order is closed and refunds are not available through the platform.
Off-platform deals
Payments made outside GETX (UPI direct, crypto, etc.) are not protected by escrow and we cannot refund them.
How long refunds take
- →Cancellation before delivery: instant reversal, money back in your original payment method within 3-5 business days (depends on your bank).
- →Dispute-driven refund: 3-7 business days after admin decision.
- →Buyer fee: refunded along with the principal in all full-refund cases.
How to request a refund
Open the order page and click "Open dispute" (available before auto-release). The GETX admin team responds within 24 hours.
For anything not covered here, see the contact page or the Trust & Safety overview.